At the beginning of my creative career, I volunteered as an overnight deejay at a college radio station. I loved playing the music and interacting with insomniac listeners, but I got a real kick out of reading the news. I would tear copy straight off the wire service printer and if I was lucky, I had a producer turn that raw newsfeed into informational text that I read into the microphone. The text was broken up into reasonable sentences that ...
By Flemming AndersenMoving is a difficult and stressful time. There are a lot of things that have to be done and it can take a long time to get everything that you want and need to be done. In most cases, there are so many things that have to be packed and loaded up, that time runs out before it all can be achieved. It can be a helpful idea to hire movers to help with the load of all the work that needs to be done. Movers are there to help ...
The integral role played by the telephone as a business communication tool accounts for the growing importance of answering service businesses. All businesses, whether a physician's private practice, a small construction company, or a conglomerate, rely on the telephone as one of the fastest and most reliable communication tool in their businesses.Anyone with a busy schedule and a telephone needs an answering service! Answering service can ...
First, lets define what a CRM is: The term Customer Relationship Management (CRM) software is a system that connects different parts of a company through the thread of customer relationships. Sales, Marketing, Accounting and Customer Service can all be tied together with a powerful, centralized CRM software made to retain customer loyalty, increase revenue, deliver consistent and efficient customer service, and finally, evaluate which customers ...
As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and you know you have a problem!How can you prevent your business from becoming feature of the week? Of all the skills small business owners need these days, the one least practiced is the ability to ...
Whatever happened to the adage "The customer is king or queen"? or the customer is always right. Not anymore. Companys representatives seem to delight in arguing with and stone-walling customers and some even brag on their blogs about early morning and late evening calling just to upset customers to set them up for their day. What kind of individual gets kicks from this kind of behavior? Do they even think before they call the of a ...
You probably won't have been in business too long before you get your first complaint. It just can't help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can't please all of the people all of the time, even if you run yourself ragged trying -- there will always be someone who's not happy with what you've done. So what can you a ...
We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service.In addition to the basics we all have heard time and again, there are five new areas of customer service that should be addressed to keep customers happy. What do customers me ...
In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. This is not just about the product or service that you are selling; it's about looking after the people them ...
What is 24-7 support? Do you get frustrated calling a hot line for many times and still no answer whatsoever? Do you hate bringing your machine to the store and waiting for days for the service? Do you want quick response and assistance from product manufacturers? The answer is the modern 247 support service. Many companies, especially the more established once provide 24-7-365 support service to their clients. What does this Support means ...